User Guide
Necessary price other than the product
◆ Shipping [uniform 550 yen] If the purchase amount is 5,500 yen or more, we will bear it.
[Caution] For delivery to Okinawa, Hokkaido and remote islands, the shipping fee is as follows.
Okinawa [2,200 yen], Hokkaido [1,045 yen], remote islands [2,500 yen] We will contact you separately via email regarding the areas covered by remote islands.
However, if you purchase more than 11,000 yen (tax included), the shipping fee will be free.
We will ship by courier (Sagawa Express).Shipping methods vary depending on the order details.
Please note that you cannot specify the shipping method.
We will ship your order within 3 business days.
Shipping costs vary depending on your area, so please check the "Shipping Costs" section above.
We accept the following payment methods. For details, <Payment method>Please look.
Shopify Payments
Amazonpay
Google Pay
Shop pay
Credit card payment (VISA/MastarCard/Amex)
PayPay
d payment
au simple settlement
SoftBank Collective Payment / Ymobile Collective Payment
<About cancellations>
We do not accept cancellations after your order has been completed.
Please check your order carefully before clicking the order confirmation button.
<In case of defect, defect or wrong product>
Please contact us by email within 10 days of receiving the product.
We will exchange the product for a new product or an equivalent product (if we are unable to provide a replacement product, we will refund your money). We will cover the shipping costs. Please note that each handmade product may have slight differences.
<About returns and exchanges due to customer convenience>
Please note that we cannot accept returns for reasons such as product differences, incorrect sizes, or incorrect orders.
Returns will not be accepted if tags, packaging or accessories are damaged.
<About refund processing>
When processing a refund, we will process the refund or amend (cancel) the charged amount as soon as the returned item arrives at our company.
Please note that if you pay by credit card, due to the closing date of your credit card, the full amount may be charged at first and then refunded at the next billing date.
<Inquiries regarding cancellations, returns, and exchanges>
At Harvest, we do everything possible to repair the bags we love so that they can be used for a long time.
Click here for repair instructions