FAQ

Necessary price other than the product
◆ Shipping [uniform 550 yen] If the purchase amount is 5,500 yen or more, we will bear it.
[Caution] For delivery to Okinawa, Hokkaido and remote islands, the shipping fee is as follows.
Okinawa [2,200 yen], Hokkaido [1,045 yen], remote islands [2,500 yen] We will contact you separately via email regarding the areas covered by remote islands.
However, if you purchase more than 11,000 yen (tax included), the shipping fee will be free.

We will ship by courier (Sagawa Express).Shipping methods vary depending on the order details.
Please note that you cannot specify the shipping method.
We will ship within 3 business days of your order.Shipping charges vary depending on your area, so please check the "Delivery/Shipping Charges" section above.

The purchase cannot be canceled after payment is completed.Thank you for your understanding.

<In case of defect, defect or wrong product>
Please contact us by email within 10 days after receiving the product.We will replace it with a new or equivalent product (in the unlikely event that we are unable to provide a replacement product, we will issue a refund).We will bear the shipping charges.Please note that each handmade item may vary slightly.

<About returns and exchanges due to customer convenience>
Please note that as a general rule, we cannot accept returns due to customer reasons such as incorrect product image, wrong size, or wrong order.We also cannot accept returns if the tag, packaging or accessories are damaged.

<About refund processing>
When processing a refund, we will process the refund or correct (cancel) the billed amount as soon as we receive the returned item.Please note that when paying by credit card, due to credit card cut-off dates, the full amount may be charged and then refunded at the time of the next billing.

<Click here for inquiries>

At Harvest, we do everything possible to repair the bags we love so that they can be used for a long time.

Click here for repair instructions

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About payment methods