FAQ

Can I cancel an order once it has been placed?

The purchase cannot be canceled after payment is completed.Thank you for your understanding.

The purchase cannot be canceled after payment is completed.Thank you for your understanding.

Can I return or exchange items?

<In case of defect, defect or wrong product>
Please contact us by email within 10 days after receiving the product.We will replace it with a new or equivalent product (in the unlikely event that we are unable to provide a replacement product, we will issue a refund).We will bear the shipping charges.Please note that each handmade item may vary slightly.

<About returns and exchanges due to customer convenience>
Please note that as a general rule, we cannot accept returns due to customer reasons such as incorrect product image, wrong size, or wrong order.We also cannot accept returns if the tag, packaging or accessories are damaged.

<About refund processing>
When processing a refund, we will process the refund or correct (cancel) the billed amount as soon as we receive the returned item.Please note that when paying by credit card, due to credit card cut-off dates, the full amount may be charged and then refunded at the time of the next billing.

<Click here for inquiries>

<In case of defect, defect or wrong product>
Please contact us by email within 10 days after receiving the product.We will replace it with a new or equivalent product (in the unlikely event that we are unable to provide a replacement product, we will issue a refund).We will bear the shipping charges.Please note that each handmade item may vary slightly.

<About returns and exchanges due to customer convenience>
Please note that as a general rule, we cannot accept returns due to customer reasons such as incorrect product image, wrong size, or wrong order.We also cannot accept returns if the tag, packaging or accessories are damaged.

<About refund processing>
When processing a refund, we will process the refund or correct (cancel) the billed amount as soon as we receive the returned item.Please note that when paying by credit card, due to credit card cut-off dates, the full amount may be charged and then refunded at the time of the next billing.

<Click here for inquiries>

Can it be repaired?

At Harvest, we do everything possible to repair the bags we love so that they can be used for a long time.

<Repair procedure here>

At Harvest, we do everything possible to repair the bags we love so that they can be used for a long time.

<Repair procedure here>

For overseas customers

FREE GLOBAL SHIPPING (w/ Purchase Over 20,000 Yen)

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FREE GLOBAL SHIPPING (w/ Purchase Over 20,000 Yen)

read more

E-mail

*If you have any inquiries after purchasing a product,
・ Purchaser's name (full name)
・ Purchased product number
Please be sure to describe.

* E-mail replies outside business hours may be sent the next business day.

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Contact by telephone

◆Product inquiries
Harvest Co., Ltd.
Phone: 06-6753-8166 (Mon-Fri 10:00-17:00)